Shipping Policy

At GDI Studio, we carefully prepare and package every order to help ensure your products arrive safely and in excellent condition.

Many of our products are handcrafted, personalized, or made to order. Please review the information below regarding processing times, shipping, tracking, and delivery.

Order Processing

Orders are processed during regular business days, excluding weekends and statutory holidays.

Because some GDI Studio products are personalized, engraved, custom-made, or made to order, processing times may vary depending on the product and level of customization required.

Personalized and custom orders may require additional production time before they are ready to ship.

Any estimated processing or production time shown on the product page is separate from the carrier's shipping and delivery time.

If there is an unexpected delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery location

• Package size

• Package weight

• Shipping service selected

• Number of items in the order

The shipping cost shown at checkout will be added to your order total before payment is completed.

Shipping & Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Delivery times are estimates only and may vary depending on the shipping carrier, destination, weather, holidays, peak shipping periods, and other circumstances outside of GDI Studio's control.

Once an order has been transferred to the shipping carrier, GDI Studio cannot guarantee a specific delivery date.

If you require an order by a particular date, please contact us before placing your order so we can advise whether your requested timeline may be possible.

Personalized & Custom Orders

Personalized, engraved, custom-sized, custom-designed, and made-to-order products may require additional production time before shipment.

Please carefully review all personalization information before submitting your order, including:

• Names

• Spelling

• Dates

• Initials

• Monograms

• Wording

• Logos

• Artwork

• Custom dimensions

• Other specifications

Production may begin shortly after an order is placed. Once customization or production has started, changes to the order may not be possible.

Order Tracking

When tracking information is available, you will receive a shipping confirmation once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your shipping notification.

Tracking updates, estimated delivery dates, and delivery scans are provided by the shipping carrier and may occasionally be delayed.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, please verify:

• Recipient name

• Street number and street name

• Unit or apartment number, if applicable

• City

• Province or state

• Postal or ZIP code

• Country

If you notice an error in your shipping address, contact us immediately at stephanie@geminidesignsinc.com.

We will do our best to update the address if the order has not yet shipped.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

GDI Studio is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Undeliverable & Returned Packages

If a package is returned to GDI Studio because of:

• An incorrect or incomplete address

• An unavailable recipient

• Failure to collect the package

• Refusal of delivery

• Other circumstances outside of GDI Studio's control

we will contact you once the package has been returned to us.

Additional shipping charges may apply if you would like the order to be shipped again.

Original shipping charges are non-refundable when a package is returned because of an incorrect address, refused delivery, or failure to collect the shipment.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the carrier's expected delivery window, please contact us at stephanie@geminidesignsinc.com.

We will assist you in reviewing the shipment information and, where appropriate, opening an inquiry with the shipping carrier.

If tracking shows that a package has been delivered but you cannot locate it, please:

1. Check around your property and delivery area.

2. Ask household members, neighbours, concierge, or building management if applicable.

3. Review the carrier's tracking information for delivery details.

4. Contact the shipping carrier for additional information.

5. Contact GDI Studio if you still cannot locate the package.

GDI Studio will assist where reasonably possible; however, once a carrier confirms successful delivery to the address provided with the order, claims may need to be investigated directly with the shipping carrier.

Damaged During Shipping

Please inspect your package and product as soon as your order arrives.

If your order arrives damaged, please contact us within 7 days of delivery at stephanie@geminidesignsinc.com.

Please include:

• Your name

• Order number

• Description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping box

• Photographs of the interior packaging

• Photograph of the shipping label, if requested

Please keep all packaging materials and the damaged product until we have reviewed your claim.

Do not return a damaged product unless GDI Studio has provided return instructions.

If we determine that your order was damaged during shipping, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.

Multiple Items & Separate Shipments

Orders containing multiple products may occasionally be shipped in more than one package.

If your order is shipped separately, you may receive more than one tracking number and your packages may arrive on different days.

Additional shipping charges will not be added after checkout solely because we choose to divide an order into multiple shipments.

Local Pickup

When local pickup is available, the option will be displayed at checkout or arranged directly with GDI Studio.

Please wait until you receive confirmation that your order is ready for pickup before arriving.

Pickup instructions will be provided once your order is ready.

Orders should not be picked up from our location without prior confirmation.

Shipping Delays

GDI Studio is not responsible for delays caused by circumstances outside of our reasonable control, including:

• Carrier delays

• Severe weather

• Service interruptions

• Labour disruptions

• Holiday shipping volumes

• Customs processing

• Natural disasters

• Incorrect delivery information

• Other transportation or logistical disruptions

We will make reasonable efforts to assist customers with delayed shipments where possible.

International Orders

International shipping availability, where offered, will be displayed at checkout.

Customers placing international orders are responsible for any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Local taxes

• Customs clearance charges

These charges are determined by the destination country and are not included in GDI Studio's product or shipping prices unless specifically stated at checkout.